Shipping and Refunds Policy
1. Shipping Information
1.1 Processing Time
All orders are made to order and require 3–5 business days for production before shipping.
During peak seasons or sales, processing times may be slightly longer.
1.2 Shipping Methods & Rates
We offer local delivery within Singapore via NinjaVanÂ
Flat fee local shipping rate: SGD $5Â per order
Free shipping for orders above SGD $80
1.3 Delivery Times (after processing)
Singapore: 2–4 business days
International: 7–21 business days (shipping cost and time vary by destination)
1.4 Order Tracking
Once your order ships, you will receive an email with your tracking number.
2. Returns, Exchanges & Refunds
2.1 Our Promise
Every Fine Prints SG item is printed on demand specially for you. We take pride in quality, but if there’s an issue, we’re here to help.
2.2 Eligibility for Returns
We accept returns or exchanges only if:
The item is defective or damaged upon arrival
You received the wrong item or size
We do not accept returns for:
Change of mind
Wrong size ordered (please check the size chart before ordering)
2.3 How to Request a Return
Contact us at hello@fineprints.sg within 7 days of receiving your order.
Provide your order number, photos of the item, and a brief explanation of the issue.
Our team will guide you on the return process.
2.4 Refund Method
If approved, refunds will be issued to your original payment method within 7–10 business days.
For exchanges, we will send a replacement item at no additional cost.
3. Damaged or Lost Parcels
If your order arrives damaged, please contact us immediately with photos.
For lost parcels, we will work with the courier to resolve the issue and send a replacement if necessary.
4. Contact Us
For shipping or return inquiries:
📧 hello@fineprints.sg